Shipping policy

At FrameMyStory, every order is carefully prepared and packed to ensure it reaches you safely.

Order Processing

Personalized products are made especially for you after your order is placed.
Ready-to-ship products are processed after order confirmation.
Orders are typically processed within 1–3 business days, excluding Sundays and public holidays.

Estimated delivery times:

Delivery timelines may vary depending on your location, courier partner, weather conditions, festivals, or unforeseen circumstances.

Shipping charges (if applicable) will be displayed during checkout before payment.

From time to time, FrameMyStory may offer free shipping on selected products or promotional campaigns.

Once your order is shipped, you'll receive an email containing the tracking number and a link to monitor your shipment's progress.

Please ensure that your shipping address, phone number, and email address are correct before placing your order.

FrameMyStory is not responsible for delays or failed deliveries caused by incorrect customer information.

While we always strive to deliver on time, delays may occasionally occur due to circumstances beyond our control, including:

We appreciate your patience in such situations.

If your package appears damaged during delivery, please record an unboxing video and contact us within 48 hours of receiving your order.

This helps us investigate the issue and provide a suitable resolution.