Last Updated: July 23, 2026

Welcome to FrameMyStory.

At FrameMyStory, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use FrameMyStory, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address

Order Information

• Products purchased
• Order history
• Payment confirmation
• Delivery information

Personalized Content

For personalized products, we may collect:

• Photos uploaded by you
• Custom text or messages
• Personalization instructions

This information is collected solely for creating your personalized product.

Technical Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Pages Visited
• Cookies and Similar Technologies

This information helps us improve your shopping experience and website performance.

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders
• Create personalized products
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and customer experience
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory requirements

We only collect information that is necessary to provide our products and services.

Personalized Artwork Consent

By uploading photographs, artwork, or other content for personalized products, you confirm that:

• You own the content or have permission from the rightful owner to use it.
• The uploaded content does not violate any copyright, trademark, privacy, or other legal rights.
• You authorize FrameMyStory to use the uploaded content solely for designing, producing, and fulfilling your personalized order.

FrameMyStory does not claim ownership of your uploaded content. Ownership always remains with the customer.

Unless you provide explicit permission, your uploaded photos or personalized artwork will not be used in advertisements, social media posts, marketing campaigns, or promotional materials.

Payments

All payments are securely processed through trusted third-party payment providers.

FrameMyStory does not store your complete debit card details, credit card details, CVV, UPI PIN, banking credentials, or other sensitive payment information.

Cookies

Like most online stores, we use cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyze website traffic
• Provide a better shopping experience

You can manage or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

Third-Party Services

To operate our business efficiently, we may work with trusted third-party service providers including:

• Shopify
• Payment Gateway Providers
• Shipping & Logistics Partners
• Website Analytics Providers
• Marketing Platforms
• Customer Support Tools

These providers receive only the information necessary to perform their services and are required to protect your information appropriately.

User-Generated Content

Our website may allow customers to submit reviews, ratings, photos, testimonials, or other content ("User-Generated Content").

By submitting such content, you confirm that:

• You own the rights to the content or have permission to share it.
• The content does not violate any applicable laws or third-party rights.
• The information provided is accurate to the best of your knowledge.

By submitting User-Generated Content, you grant FrameMyStory a non-exclusive, royalty-free, worldwide license to use, display, reproduce, publish, and share such content for purposes including our website, social media channels, advertisements, and other promotional materials.

If you would like us to remove your User-Generated Content from our marketing materials, you may contact us, and we will review your request.

FrameMyStory reserves the right to remove any content that is misleading, offensive, unlawful, inappropriate, or violates our community guidelines.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

While no method of online transmission is completely secure, we continuously work to maintain the security of your information.

Data Retention

We retain your information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal and tax obligations
• Resolve disputes
• Improve our services

Uploaded photos and personalization details may be retained for a reasonable period to assist with customer support, order history, and possible reprint requests.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw marketing consent
• Ask questions regarding how your data is processed

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or services.

FrameMyStory is not responsible for the privacy practices, policies, or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can remove it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or legal requirements.

The latest version will always be published on this page along with the updated revision date.

Grievance Redressal

Customer trust is extremely important to us.

If you have any concerns regarding your privacy, personal information, or our data handling practices, please contact us.

We aim to acknowledge all privacy-related requests within 48 business hours and strive to resolve them as quickly as possible.